Privacy Policy – ABO ERP Support Attachment Reader
Last updated: September 10, 2026
About this application
ABO ERP Support Attachment Reader is an internal support tool operated by ABO Service.
The application is used by authorized ABO Service personnel to assist with technical support for the ABO ERP software.
Google and Gmail data
The application uses Google’s Gmail API with read-only access.
It may access Gmail messages and attachments that are relevant to customer support requests. This information is used solely to investigate technical support issues, analyze diagnostic information and assist authorized ABO Service personnel in preparing support recommendations.
The application does not use Gmail access to automatically send, modify or delete emails.
Data we process
Depending on the support request, the application may process:
- email message information relevant to the support request;
- email attachments;
- diagnostic log files;
- screenshots;
- text, CSV, JSON or XML diagnostic information contained in supported attachments;
- technical information necessary to investigate an ABO ERP support issue.
How the data is used
Google user data accessed by the application is used only for providing and improving technical support related to ABO ERP.
The data is not used for advertising.
The data is not sold.
The data is not used to build advertising profiles.
Access is limited to authorized ABO Service personnel and systems used for providing technical support.
Attachment storage and retention
Attachments retrieved for support analysis are stored temporarily in a controlled local environment.
After successful processing of a support case, temporary attachment files are deleted. If processing fails, attachments may be retained temporarily so that the support investigation can be retried. Automated cleanup removes abandoned temporary attachment data after the configured retention period.
Support case records may retain technical findings, filenames and other information necessary to document the support investigation. Full temporary attachments are not retained as part of the support case unless this is necessary for the support process.
Data sharing
Google user data accessed through this application is not sold or shared with third parties for advertising purposes.
Data may only be accessed or processed where necessary to provide, maintain, secure or troubleshoot the support service, or where required by applicable law.
Security
ABO Service takes reasonable technical and organizational measures to protect information processed by this application.
Access credentials and authorization tokens are not included in support case records and are not intended to be exposed to customers or unauthorized users.
Human review
The application assists support personnel with investigation and recommendations. It does not automatically send customer responses or make changes to customer ERP environments. Actions based on its analysis remain subject to human review.
Google API Services User Data Policy
The use and transfer of information received from Google APIs by this application adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Contact
For questions regarding this application or this privacy policy, please contact ABO Service through the contact information provided on the ABO Service website.